Breaking Amazon starts texting Alexa for Shopping to U.S. customers 3 sources · since 9:00 AM EST (2 hr ago)
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Amazon starts texting Alexa for Shopping to U.S. customers

The Verge and CNA report Amazon is rolling out SMS shopping with Alexa for Shopping to invited U.S. users, with a wider launch later.

What's new
  1. Reuters is now reporting this
  2. TechCrunch is now reporting this
  3. Now breaking news

Wire reporting: (Reuters, via CNA)

Amazon said Friday that U.S. customers can use Alexa for Shopping, its AI shopping assistant, to search Amazon listings and place orders over text messages, according to The Verge and CNA1,2.

The Verge reported that shoppers can describe what they want or send a photograph; Alexa for Shopping then looks for matching Amazon listings, texts back recommendations, and can buy the item1. CNA said the same text channel can research and compare products, track deals and price drops, and complete purchases on a customer's behalf2.

The Verge said the contact shows up on a phone as Amazon Alexa and extends an Alexa for Shopping experience it said launched in May, meant for times when messaging is easier than the Amazon app or website1. Amazon told The Verge the assistant remembers preferences over time and can text when a watched item goes on sale1.

Both outlets said the SMS feature is starting with a small group of invited U.S. customers who get a text to try it, with a wider rollout in the coming weeks1,2. The Verge, citing Amazon, said that later wave would reach millions more customers1.

Rajiv Mehta, Amazon's vice president of conversational shopping, said the agent is "just a text away" and can search, compare, and buy so customers can continue their day, according to The Verge1.

CNA placed the launch next to Amazon's fights with other companies' shopping agents, saying Amazon recently blocked Meta's Muse from its marketplace and that a March court order against Perplexity's Comet was later overturned, with that case still open2. The Verge did not report those disputes and instead compared the texts to OpenAI's Dot agent messaging and DoorDash's Ask DoorDash ordering by text1.

It was not reported how customers will confirm payment, what happens if they are not in the invite group, or when the feature will be available outside the United States1,2.

Sources

  1. The VergeAmazon will let you text Alexa your shopping list
  2. (Reuters, via CNA)Amazon rolls out text-based shopping through Alexa

How it’s being reported

3 sources

First reported by The VergeThe Verge

Amazon will let you text Alexa your shopping list

How the SMS assistant searches listings, remembers preferences, and compares to other chatbot text products.

The Verge says Alexa for Shopping can now take orders and product photos over text, starting with a small U.S. invite group.

Leaves out Amazon's disputes with Meta's Muse and Perplexity's Comet shopping agents.

Where they agree

  • Amazon announced Friday that Alexa for Shopping can take U.S. shopping requests over text.
  • The feature can research or compare products and complete purchases.
  • It starts with invited U.S. customers and is set to expand in the coming weeks.

Side by side

Each outlet's article broken down by our newsroom, in our own words. To read what they wrote, use the button under each one.

The VergeThe Verge

Amazon will let you text Alexa your shopping list

How the SMS assistant searches listings, remembers preferences, and compares to other chatbot text products.

The Verge says Alexa for Shopping can now take orders and product photos over text, starting with a small U.S. invite group.

Leaves out Amazon's disputes with Meta's Muse and Perplexity's Comet shopping agents.

How the SMS assistant searches listings, remembers preferences, and compares to other chatbot text products.

What it reports

  • Users can describe an item or send a photo; Alexa for Shopping searches Amazon listings, texts recommendations, and can place the order.
  • The text contact appears as Amazon Alexa and builds on an Alexa for Shopping experience The Verge says launched in May.
  • Amazon says it remembers preferences and can text about watched deals; the feature starts with a small U.S. group invited by text, then millions more in coming weeks.
  • Conversational Shopping vice president Rajiv Mehta said the agent is meant to search, compare, and buy by message.
  • The Verge notes OpenAI's Dot and DoorDash's Ask DoorDash as other recent text-chatbot shopping or agent features.

Leaves out Amazon's disputes with Meta's Muse and Perplexity's Comet shopping agents.