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Japan Airlines says Amadeus breach exposed data on about 92,000 customers
The Record reports Japan Airlines said Amadeus told it last week that hackers accessed reservation data for about 92,000 customers; passport and contact details were taken for about 2,000, the airline said.
Japan Airlines said Wednesday that Amadeus IT Group, which runs its flight reservation, ticketing and check-in systems, informed the carrier last week that hackers accessed a portion of customer reservation data for Japan Airlines and Japan Transocean Air flights, The Record reported1.
About 92,000 customers were affected, with names, reservation codes and flight information accessed, according to the airline notice as described by The Record1. For about 2,000 Japan Airlines customers, the company said passport numbers, frequent flyer numbers, email addresses and phone numbers were stolen1. Japan Airlines said flight operations were not affected and credit card numbers were not compromised1.
The carrier said it would contact affected customers individually and warn them about phishing, fraudulent calls and sites impersonating the JAL Group1. The Record said the notice followed other high-profile data breaches at Japanese companies over the previous two weeks1.
The Record also cited Japan Times reporting that Prime Minister Sanae Takaichi told reporters after a government meeting that the situation was serious and that countermeasures needed to be strengthened, including concern about civil damages from misuse of leaked information1. Amadeus's own public account of the intrusion was not independently reviewed for this filing1.
