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Apple says it will replace iPhone Duo units with inner-display faults

Apple said it will replace some iPhone Duo foldables with inner-display faults days after launch, calling the problem limited to a small number of units, the BBC reported.

What's new
  1. BBC is now reporting this
  2. New headline Was: “Apple acknowledges iPhone Duo display ‘issue’ after reports of cracked screens”
  3. Our desk filed its story
  4. New headline Was: “iPhone Duo owners report cracks in Apple’s first foldable handset”
  5. New headline Was: “iFixit teardown of iPhone Duo scores 5/10, points to hinge on cracks”
14 earlier updates
  1. Our desk filed its story
  2. New headline Was: “iFixit teardown of iPhone Duo scores 5/10, points to hinge on cracks”
  3. CBS News is now reporting this
  4. Reuters is now reporting this
  5. The Guardian is now reporting this
  6. CNBC and 404 Media are now reporting this
  7. Ars Technica is now reporting this
  8. Wired is now reporting this
  9. TechCrunch and Engadget are now reporting this
  10. Techmeme is now reporting this
  11. New headline Was: “Some iPhone Duo units show inner-screen cracks on launch day”
  12. Our desk updated its story
  13. New headline Was: “The first broken iPhone Duos are here”
  14. Our desk filed its story

Apple said it will replace iPhone Duo foldable phones that developed inner-display problems days after the device went on sale, the BBC reported on Tuesday1.

The company said it is aware of "an issue impacting the inner display on a small number" of the phones and told affected owners to contact Apple for a replacement, according to the report1. Photos posted on social media showed lines on the inner screen. The foldable has a starting price of £1,999 ($2,668) in the United Kingdom1.

Some owners also posted photos of cracks along the screen's center crease, and others reported a crunching noise when opening the device, the BBC said1. User Justin Lokos posted an image of lines across the right side of a display and later a picture of a replacement handset, thanking an Apple store in New York, according to that account as relayed by the BBC1.

Apple did not say how many devices were affected. The BBC said some images of faulty units may have been created using artificial intelligence1. The Duo's 7.6-inch inner display uses a central hinge; the BBC noted similar early flaws on some rival foldables, including Samsung's Galaxy Fold in 20191.

The Duo went on sale last week as Apple's first foldable iPhone, according to the BBC1. The report said it is Apple's most expensive iPhone, costing up to £3,199 for top configurations, and was unveiled by Chief Executive John Ternus, who succeeded Tim Cook in September1. Closed, the device resembles a wider iPhone; open, it resembles a small tablet, the BBC said1.

Sources

  1. BBCApple says it will replace iPhone Duo handsets with screen problems

How it’s being reported

6 sources

First reported by WiredWired

BBCThe VergeEngadgetCNBC404 MediaWired

Where they agree

  • All outlets name "Apple".
  • All outlets name "Duo".

Side by side

Each outlet's article broken down by our newsroom, in our own words. To read what they wrote, use the button under each one.

BBC

Apple says it will replace iPhone Duo handsets with screen problems

Replacement offer and photos of lines on the inner screen of Apple's first foldable phone.

Apple said it will replace some iPhone Duo units after social posts showed inner-display faults days after launch. BBC News

Replacement offer and photos of lines on the inner screen of Apple's first foldable phone.

What it reports

  • Apple said it is aware of an inner-display issue on a small number of iPhone Duo phones and told affected owners to contact the company for a replacement.
  • The BBC said photos posted online showed lines on the inner screen of the foldable, which starts at £1,999 in the U.K.
  • Some owners also posted photos of cracks along the crease and reported a crunching noise when opening the device.
  • Apple did not say how many units were affected; the BBC said some images of faults may have been created with AI.
  • The Duo launched last week as Apple's first foldable iPhone, with a 7.6-inch inner display and a central hinge.
The VergeThe Verge

Apple acknowledges iPhone Duo display ‘issue’ after reports of cracked screens

Gives this outlet’s account of the story.

Following reports of iPhone Duos with cracked and broken inside screens, often showing a bright line running from the center to the right side, Apple says in a statement to Bloomberg and 9to5Mac that…

Gives this outlet’s account of the story.

Our newsroom hasn't broken this article down yet.