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Apple says it will replace iPhone Duo units with inner-display faults
Apple said it will replace some iPhone Duo foldables with inner-display faults days after launch, calling the problem limited to a small number of units, the BBC reported.
- BBC is now reporting this
- New headline Was: “Apple acknowledges iPhone Duo display ‘issue’ after reports of cracked screens”
- Our desk filed its story
- New headline Was: “iPhone Duo owners report cracks in Apple’s first foldable handset”
- New headline Was: “iFixit teardown of iPhone Duo scores 5/10, points to hinge on cracks”
14 earlier updates
- Our desk filed its story
- New headline Was: “iFixit teardown of iPhone Duo scores 5/10, points to hinge on cracks”
- CBS News is now reporting this
- Reuters is now reporting this
- The Guardian is now reporting this
- CNBC and 404 Media are now reporting this
- Ars Technica is now reporting this
- Wired is now reporting this
- TechCrunch and Engadget are now reporting this
- Techmeme is now reporting this
- New headline Was: “Some iPhone Duo units show inner-screen cracks on launch day”
- Our desk updated its story
- New headline Was: “The first broken iPhone Duos are here”
- Our desk filed its story
Apple said it will replace iPhone Duo foldable phones that developed inner-display problems days after the device went on sale, the BBC reported on Tuesday1.
The company said it is aware of "an issue impacting the inner display on a small number" of the phones and told affected owners to contact Apple for a replacement, according to the report1. Photos posted on social media showed lines on the inner screen. The foldable has a starting price of £1,999 ($2,668) in the United Kingdom1.
Some owners also posted photos of cracks along the screen's center crease, and others reported a crunching noise when opening the device, the BBC said1. User Justin Lokos posted an image of lines across the right side of a display and later a picture of a replacement handset, thanking an Apple store in New York, according to that account as relayed by the BBC1.
Apple did not say how many devices were affected. The BBC said some images of faulty units may have been created using artificial intelligence1. The Duo's 7.6-inch inner display uses a central hinge; the BBC noted similar early flaws on some rival foldables, including Samsung's Galaxy Fold in 20191.
The Duo went on sale last week as Apple's first foldable iPhone, according to the BBC1. The report said it is Apple's most expensive iPhone, costing up to £3,199 for top configurations, and was unveiled by Chief Executive John Ternus, who succeeded Tim Cook in September1. Closed, the device resembles a wider iPhone; open, it resembles a small tablet, the BBC said1.
Sources
How it’s being reported
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Apple says it will replace iPhone Duo handsets with screen problems
Replacement offer and photos of lines on the inner screen of Apple's first foldable phone.
Apple said it will replace some iPhone Duo units after social posts showed inner-display faults days after launch. BBC News
Apple acknowledges iPhone Duo display ‘issue’ after reports of cracked screens
Gives this outlet’s account of the story.
Following reports of iPhone Duos with cracked and broken inside screens, often showing a bright line running from the center to the right side, Apple says in a statement to Bloomberg and 9to5Mac that…
Apple responds to reports of the iPhone Duo's inner display cracking
Gives this outlet’s account of the story.
Impacted users can contact AppleCare for a replacement.
Apple responds to user reports of broken iPhone Duo screens on new foldable phone
Gives this outlet’s account of the story.
Apple on Monday said it was aware of the issue and that it would replace the devices under its AppleCare warranty.
iPhone Duo Users Are Already Seeing a Big Old Crease in the Middle of Their $2,000 Foldable iPhone
Leads with a figure in the headline.
"Crackgate" has come for Apple's new folding phone.
Some iPhone Duo Models Are Breaking. iFixit’s Teardown Might Explain Why
Gives this outlet’s account of the story.
The repair company iFixit released its repairability rating for Apple’s very first foldable iPhone. It comes as users report a wave of cracked-screen issues.
Where they agree
- All outlets name "Apple".
- All outlets name "Duo".