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DevRev says GPT-6.1 Sol powers Computer and Operator agents
OpenAI said DevRev is using GPT-6.1 Sol and GPT-6 Astra to run its Computer and Operator products for enterprise customer and employee service.
OpenAI published a customer story on Tuesday saying DevRev is using GPT-6.1 Sol, along with GPT-6 Astra, to power Computer and Operator, products meant to carry customer and employee service requests through to completion1.
DevRev, described as a North America technology startup, combines those models with software that connects company knowledge and limits what an agent can do, according to the post1. Actions are designed to be reversible, and answers are meant to point back to their sources, said Ahmed Bashir, DevRev’s chief technology officer1.
OpenAI models handle reasoning, planning, and tool selection behind both products, the company said1. In Agent Studio, users can describe how a tool should behave and set parts of that behavior with fixed rules1. DevRev tests models together with software that supplies context, enforces permissions, and controls actions, including an Enterprise-Bench evaluation for multi-version data, systems that sit apart, and role-based access1.
Bashir said GPT-6.1 Sol performs well in those tests and needs to handle nuance quickly at a cost a business can sustain1. “I think it strikes the balance perfectly,” he said1.
The post said DevRev’s engineering team uses Codex and had dropped Cursor licenses after trying multiple coding tools1. Bashir called Codex the best experience of the tools the team tried1. Sales engineers also use GPT-6 Astra to create conference demos, OpenAI said1.
When a request comes in, Operator may understand the issue, take an approved action, or route work to Computer so a person can act, Bashir said1. He said those workflows need to finish in seconds, and he sees a role for OpenAI’s Decisions API and Ultrafast when deep reasoning is not required at every step1.
DevRev’s next aim, according to the story, is for Operator to handle longer customer and employee requests while keeping actions traceable, permissioned, and reversible1. The account is OpenAI’s own customer narrative; independent performance figures were not provided1.
